I kind of like seeing the CEO of Wells Fargo on the hot seat in front of the house and senate for the fraudulent opening of customer accounts. I always felt Wells Fargo’s conduct in general and their attitude toward their customers was criminal.
I just didn’t know how accurate my sentiments were. Don’t get me wrong. The rank and file are nice enough and hard working. But they’re hamstrung by policies from on high that prevent them from acceding to customers needs. And the imprint of senior management is imbedded in information systems that spit out a dizzying array of fees, penalties and abusive policies.